Evaluating Your Business

Does Your Business Face the Following Challenges?

Prospects Falling Through the Cracks

70-80% of initial inquiries don not get any follow up.
84% of prospect inquiries will purchase a similar product of service within the next 14 months.
49% of sales required more than 5 calls according to the 2005 CSO Insights study of thousands of sales forces.
79% of salespeople give up on prospects after three contacts.
Is follow-up failure costing you sales?

Missed Customer Opportunities

The average business has:
- a 60-70% probability of a successful sale to active customers
- a 20-40% probability of a sale to lost customers
- Only a 5-20% probability of a sale to prospects
Do you have a system to educate and maximize selling opportunities to your customers?

Customer Defection

It costs 5 times more to attract a new customer than to keep an existing one satisfied according to the Customer Service Institute.
70-80% of customers leave as a result of nothing more than “simple neglect.”
Companies typically lose 10-30% of their customers every year. (from “The Loyalty Effect” by Frederick Reicheld)
Do you regularly “monitor” customer satisfaction and loyalty?

Dryzdale Business Consultants is here to help your business overcome these common business challenges:

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